About Me
I'm Diana, I live in Brazil and have 7 years of experience in Customer Service.
Throughout my professional journey, I've had the opportunity to work at a startup, which allowed me to experience different areas of the business, take on cross-functional responsibilities, and develop a broad understanding of how each decision impacts both the customer and the company's results. This dynamic environment taught me to be adaptable, proactive, and collaborative across teams — from Product to Sales — always with a focus on delivering value.
In recent years, I've specialized in B2B SaaS platforms, where I gained strong experience in customer relationship management and success. My key strength is the ability to identify customer pain points and risks before they become problems, acting proactively to ensure a smooth and reliable journey. This approach not only supported customer retention but also built trust between clients and the company, creating opportunities for business growth.